Shipping policy

Shipping Policy

Processing Time
Orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected service. Estimated delivery times:

• UK: 2–5 business days

• EU: 3–7 business days

• International: 5–14 business days

Please note: delivery times are estimates and may vary due to customs delays or carrier issues beyond our control.

Tracking
All orders come with tracking. You will receive an email with tracking information once your order has shipped.

Customs & Duties
For international orders, customs fees or import taxes may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Shipping Issues or Delays
If your order hasn’t arrived within the expected time, please contact us at hey@oqrva.com. We’ll do our best to assist you.